Pharma CLM and e-detailing, Ireland

CLM and e-detailing that field teams actually use.

Glyz designs and builds closed-loop marketing (CLM) presentations, digital detail aids and Veeva Approved Email for pharmaceutical companies in Ireland and across Europe. Our team holds Veeva and PromoMats certifications, and every piece is built to pass medical, legal and regulatory review and to work in a real conversation.

Why it matters

Most approved content never reaches the conversation.

Field teams have less time with healthcare professionals than ever, so the content they open in a meeting has to earn its place. A CLM presentation succeeds when it lets the representative go straight to what matters to that doctor, with every claim already approved. That is what we design for.

<50%of HCP meetings use content
~80%of approved content is rarely or never used
2×+treatment adoption when meetings use content
Source: Veeva Pulse Field Trends Report, May 2025

What we deliver

Every format your field team needs.

From a single Veeva CLM presentation to a multi-market programme, built in the format that suits your field team.

Veeva CRM CLM presentations

Interactive presentations built natively for Veeva CRM, with navigation designed for live conversations and key messages tracked for closed-loop insight.

What you get

  • Story and navigation built around HCP questions
  • Native Veeva CLM build and on-device testing
  • Key message set-up for call reporting
  • Updates and new versions as evidence changes

How this helps

Presentations representatives choose to open, with engagement data your brand team can use.

HTML5 e-detailers

E-detailing content in HTML5 for other CRM platforms, websites or remote meetings, designed to the same standard as your Veeva content.

What you get

  • Responsive HTML5 builds
  • Remote and face-to-face versions
  • Embedded video, calculators and interactive elements
  • Testing on the devices your teams use

How this helps

One consistent story across every channel your representatives use.

Interactive PDF detail aids

Interactive PDFs from InDesign for teams that need a lighter format, with linked navigation, references and print-ready versions.

What you get

  • Interactive navigation and linked references
  • Static and print-ready versions
  • Accessible document versions
  • Fast updates when content changes

How this helps

A practical format when a full CLM build is more than the job needs.

Veeva Approved Email

Approved Email templates and fragments that extend the conversation after the meeting, designed for your brand and tested across email clients.

What you get

  • Template and fragment design
  • Build and testing across email clients
  • Versions for audiences and markets
  • Files prepared for Vault PromoMats

How this helps

Follow-up that keeps your key message in front of healthcare professionals between visits.

PromoMats and review readiness

Content referenced, annotated and packaged for Veeva Vault PromoMats, so it reaches medical, legal and regulatory review complete.

What you get

  • Claims linked to references as we design
  • Annotation in the format your reviewers expect
  • Submission packages for Vault PromoMats
  • Support through every review round

How this helps

Fewer review rounds and content in the field sooner.

Localisation and updates

Global content adapted for Ireland and other markets, with every change recorded so local versions stay traceable to the approved source.

What you get

  • Local adaptation of global assets
  • Change records for each version
  • Translation and local review support
  • Ongoing updates and new releases

How this helps

Local versions that stay aligned with global brand assets and are easy to maintain.

How we work

One team from brief to field.

  1. Brief and story

    We agree the audience, the key messages, the format and the review route before design starts.

  2. Design and prototype

    We design the flow around the questions healthcare professionals ask and prototype it with realistic content.

  3. Build and test

    We build natively for Veeva CRM or your chosen format and test every link, pop-up and reference on the device.

  4. Reference and submit

    We link every claim to its reference and prepare the package for Vault PromoMats.

  5. Release and update

    We support each review round, release the approved content and keep it current as evidence changes.

Why Glyz

Full ownership, so your brand team gets its time back.

You have one point of contact who owns your project from kick-off to delivery, backed by a team covering content strategy, creative design, UX and UI, development and quality control. We work directly with your brand, medical and review teams, share a status update every week and flag risks before they become delays.

We advise as we go. Where a lighter format or a shorter build would serve your field team better, we say so, so you choose the right solution rather than the biggest one.

Read the detail aid case study ›

Questions

Common questions.

What is CLM in pharma?

Closed-loop marketing (CLM) is interactive content that representatives use with healthcare professionals, usually on a tablet through a CRM such as Veeva. It records which messages were shown, so brand teams can see what resonates and improve the next version.

Do you build Veeva CLM presentations?

Yes. We design and build CLM presentations natively for Veeva CRM, test them on the device and prepare them for Veeva Vault PromoMats. Our team holds Veeva and PromoMats certifications.

Can you prepare content for medical, legal and regulatory review?

Yes. We reference and annotate content as we design it and prepare submission packages in the format your reviewers expect, so content reaches review complete and accurate.

Do you work to the IPHA Code of Practice?

We prepare content with the IPHA Code of Practice and your own procedures in mind, and support your reviewers throughout. Final approval always sits with your medical, legal and regulatory team.

Can you adapt our global content for Ireland?

Yes. We adapt global CLM and email assets for Ireland and other European markets, keeping a record of every change so local versions stay aligned with the approved source.

Do you work outside Ireland?

Yes. We are based in Dublin and work with pharmaceutical teams across Europe, supported by our hubs in Canada and India.

Planning a CLM or e-detailing project?

Tell us what you have in mind and a senior consultant will respond within one business day.

Discuss your CLM project